When Others Can't Be with Your Loved One, Lifeline Is...

24 Hours a Day, 365 Days a Year

For over 25 years, LifelineŽ has been North America's leading personal response service. We've helped over four million seniors make their personal declaration of independence.

Our goal is to give seniors the confidence to continue to live independently in their own homes - doing things for themselves. We do this by ensuring that Lifeline subscribers know whenever they need help, it's just a button push away 24 hours a day, 365 days a year.

How Lifeline Works

To call for help, subscribers simply press the Personal Help Button that they wear as a pendant, on a wristband or as a watch. The Personal Help Button activates a small in-home communicator that automatically dials the Lifeline Center. Within seconds, one of our Lifeline Personal Response Associates, answers your loved one's call.

Lifeline subscribers might be experiencing a minor problem that only requires a neighbor to stop by, or they might have an emergency that requires an ambulance, paramedics or police. Whatever their needs are, Lifeline Associates respond quickly.

In addition, the Lifeline Associates who answer calls have immediate access to subscriber information so that they may quickly determine the type of assistance needed and who to notify in case of an emergency.

Lifeline Encourages Seniors to Stay in Touch

In order to stay in touch with your loved one, we encourage frequent check-in calls. At any time, subscribers may press their Personal Help Buttons just to say to "hello" and let the Lifeline monitors know how they are doing. At the same time subscribers may take the opportunity to make sure their Lifeline equipment is functioning as it should. In fact, we recommend that subscribers contact the Lifeline Response Center at least once a month. Note that most of the calls we receive are not emergencies.

Both the Lifeline CarePartner Communicator and Telephone Communicator have highly sensitive speakerphones that allow Lifeline Associates to speak to your loved one, even if he or she cannot get to the phone. If a situation arises when your loved one has activated the Personal Help Button but cannot speak, our Lifeline monitors automatically send help.

Do I have to be in the same room as the communicator for it to work?

No. You may be in another room, on a different floor or even in an outside yard - the signal will still be received. At the time of the installation, the home service representative will determine how far away from the communicator you can be to remain safely in range. The Personal Help Button is waterproof, so it should be worn in the shower or bath, where many falls occur.

How can I be sure the Lifeline equipment is working?

Lifeline equipment is expertly designed and manufactured and is proven to be reliable, durable and trouble-free. In the unlikely event that your loved one should have a problem that the Lifeline Associate can't correct over the phone, we will do whatever is necessary to immediately solve the problem. We encourage your loved one to press his or her Personal Help Button at least once a month just to know that we're there and that everything's working properly.

Your Loved One's Personal Declaration of Independence

Have your loved one join the millions of people who have made their personal "declaration of independence" by subscribing to the Lifeline Personal Response Service.

For more information or to subscribe, call (310) 423-5468.

Back to Top